Privacy Policy

LaManna Supermarket is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

For terms relating to competitions, visit lamanna.com.au/competition-terms.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including:

Correspondence
By telephone and facsimile
By email
Via our website www.lamannas.com.au
From media and publications
From other publicly available sources
From cookies
From third parties

We don’t guarantee website links or policies of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain why we are collecting the information and how we plan to use it.

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. This information is also used for site optimisation, fraud and security purposes, and advertising.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent, or where required or authorised by law

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including:

Third parties where you consent to the use or disclosure
Where required or authorised by law

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files which are kept for a minimum of seven years.

Access to Your Personal Information

You may access the Personal Information we hold about you and request updates or corrections, subject to certain exceptions. To access your Personal Information, please contact us in writing.

LaManna Supermarket will not charge a fee for access requests but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification before releasing requested information.

Keeping Your Information Accurate

It is important to us that your Personal Information is up to date. We take reasonable steps to ensure that it is accurate, complete, and current. If you believe the information we hold is incorrect or outdated, please advise us as soon as practicable so we can update our records.

Policy Updates

This policy may change from time to time and is available on our website. For terms relating to competitions, visit lamanna.com.au/competition-terms.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us:

Address: 10 English Street, Essendon Fields, Victoria 3041
Contact Page: lamanna.com.au/contact-us
Phone: (03) 9026 9205